ARTIN | Artificial Intelligence Solutions

TOSAN TECHNO strives to develop innovative solutions and put new digital technologies into practice. Investment in AI in order to enhance capabilities is one of the critical future plans at TOSAN TECHNO. ARTIN is an SBU within TOSAN TECHNO that has developed AI solutions such as Smart Robots, Chatbot, intelligent Call Center Quality Control, as well as Face and Voice Authentication with the aim of creating a distinct experience for customers.

ARTIN Chatbot empowers businesses to transform their customer service operations with the power of Artificial Intelligence. This innovative solution delivers a seamless and personalized customer experience, around the clock.

Key Differentiators:

• Always-On  Availability: Guarantee immediate assistance for your customers, regardless of time or day. ARTIN Chatbot provides continuous support, fostering customer satisfaction and loyalty.
• Effortless Scalability: Adapt to your evolving business needs with ease. ARTIN Chatbot seamlessly scales to meet growing demands, ensuring you have the right level of support in place to exceed customer expectations.
• Cost Optimization Engine: Streamline customer service by automating tasks and minimizing the need for human intervention. ARTIN Chatbot optimizes costs and unlocks significant savings for your business.
• Personalized Customer Journey: Deliver a faster, more efficient, and highly personalized experience for every customer. ARTIN Chatbot fosters deeper customer engagement and strengthens brand loyalty.
• Intelligent Knowledge Management: Empower your customers with self-service capabilities. ARTIN Chatbot expertly handles frequently asked questions (FAQs) and efficiently retrieves information from your documents, reducing support workload.
• Seamless Integration: Effortlessly integrate ARTIN Chatbot into your existing business infrastructure. This invaluable addition simplifies deployment and streamlines operations.
• Adaptable and Evolving: Stay ahead of the curve with a solution that continuously evolves. ARTIN Chatbot receives rapid updates and changes to reflect emerging trends and customer needs, ensuring it remains at the forefront of AI-powered customer service.

ARTIN Chatbot goes beyond basic functionalities, leveraging cutting-edge technologies like large language models (LLMs) and natural language processing (NLP) modules to offer superior capabilities:

• Natural Language Interaction: Customers can interact with ARTIN Chatbot using natural language, mimicking human-to-human conversation for a more intuitive and engaging experience.
• Speech Recognition: Provide a convenient voice-based interaction option for your customers with ARTIN Chatbot’s speech recognition capabilities.
• Personalized Customer Engagement: ARTIN Chatbot identifies individual users and considers their conversation history and context, offering a more relevant and personalized experience that fosters deeper customer connections.
• Human Agent Handoff: ARTIN Chatbot seamlessly transfers complex or sensitive conversations to human agents when necessary, ensuring consistent and comprehensive customer support.
• Omnichannel Accessibility: Deliver a consistent and convenient experience across all customer touchpoints. ARTIN Chatbot integrates with diverse platforms, including web apps, mobile apps, web frameworks, and SDKs.
• Business Intelligence Insights: Gain valuable customer insights and optimize service delivery with ARTIN Chatbot’s high-level reporting for business managers. Track chatbot performance and make data-driven decisions to continually improve customer satisfaction.

By deploying ARTIN Chatbot, you can revolutionize your customer service operations, optimize costs, unlock growth potential, and deliver exceptional customer experiences.

Embrace the future of customer service. Embrace ARTIN Chatbot.

Harness the transformative power of AI to unlock a strategic advantage in your call center. CCQC empowers you with next-level insights, enabling you to optimize operations, elevate customer experience, and drive measurable business success.

Features:

• ARTIN Speech-to-Text Technology: Gain crystal-clear understanding of every call with unmatched accuracy, powered by our state-of-the-art ARTIN model.
• Intuitive Analytics Dashboard: Access real-time insights and comprehensive reports through a user-friendly interface, facilitating informed decision-making.
• Real-Time Critical Call Detection: Identify and prioritize high-impact calls as soon as possible, ensuring timely interventions and improved customer satisfaction.
• Operator Benchmarking and Performance Optimization: Analyze and compare operator performance metrics to identify areas for improvement and empower continuous growth.
• Call Center Trend Monitoring: Track key performance indicators (KPIs) over time to identify trends and proactively optimize call center processes for sustained success.
• Intelligent Solutions for:
  • Enhanced Operator Efficiency: Equip your operators with the insights and capabilities they need to consistently exceed customer expectations.
  • Targeted Training and Development: Identify individual training needs for each operator to maximize their performance.
  • Proactive Issue Resolution: Anticipate customer concerns and proactively address them, minimizing escalations and improving first-call resolution rates.

Benefits:

• Boost Call Center Performance: Streamline operations and empower operators to handle calls effectively, increasing output and lowering costs.
• Superior Operator Monitoring and Oversight: Gain real-time insights into operator performance, enabling targeted coaching and continuous improvement.
• Enhanced Customer Journey Optimization: Leverage AI-powered insights to tailor call center interactions and provide a seamless, positive customer journey.
• Rapid Market Insights and Business Agility: Leverage data-driven insights to adapt to changing customer needs and market trends, ensuring your call center remains competitive.
• Drive Customer Loyalty and Retention: Exceed customer expectations and foster lasting relationships through a focus on delivering positive call experiences.
• Empower Management with Data-Driven Business Intelligence: Gain actionable insights to make informed decisions that optimize call center performance and drive strategic business objectives.